よくある質問

Can I try them on?

This is possible if you pick up the item in-store. Depending on the fitting, you may also be able to change the size.

Can I exchange sizes during the season?

If you wish to resize your item after use, you may exchange it by paying an exchange fee of 3,000 yen per exchange, plus shipping costs.

Can I extend the rental period during the rental?

This is possible by purchasing the extension fee option.

What happens if it's damaged?

Depending on the extent of the damage, high-end adult models and other expensive items may incur out-of-pocket expenses of up to 200,000 yen for the latest models, so we strongly recommend that each individual purchase property damage insurance.

Please see the return method page for details.

What's the difference between Reasonable, Standard, and Premium?

The Standard is the standard model.

Please see the user guide for details.

I'm a 6th grader, and my shoe size is larger than 25cm, but the options aren't showing up.

Please use the adult rental.

I suddenly need it. Can I rent it on the same day?

While subject to stock availability, we will do our best to accommodate your request. Please inquire by phone.

I am unable to pick it up on the scheduled date. Can I change it?

Please contact us directly.
Email: shop@nord.tokyo
Phone: 03-6452-3590

Can you send it directly to my travel destination?

Yes. Please enter it in the shipping address field on the cart screen.

Can I specify the color or manufacturer of the skis?

If you make a note in the remarks column, we will select an item from our stock that best meets your preferences.

Can I apply directly at the store?

Please make a reservation online before visiting our store.

While applications can be made in-store, pick-up will be at a later date.

I'm having trouble deciding on a plan. Can I discuss it with you at the store and make a decision there?

Yes, that's possible. We will prepare it after your application, so please visit us again another day to pick it up.

Is it possible to cancel after applying?

If you need to cancel, please notify us. Please check our cancellation policy here.

Is short-term rental for a week or so possible?

As we cannot hold items, please inquire about availability.

What payment methods are accepted in-store?

Credit cards, e-money, cash, and public transport IC cards.

Please tell me how to care for the item and what precautions to take during the rental period.

Please remove any mud and dry the skis. Mud and moisture can cause mold and rust on the edges.

If you would like a waxing service, please bring your skis in. We offer a discounted waxing service compared to our regular customers.

Can I rent new skis and boots?

Please choose your Premium Set.

How should I prepare for flying?

Please use a ski bag. Rentals are available.